Microsoft RMS: Drive retail growth with a flexible, connected solution.

Now you can get the best of both worlds: centralized control of your multi-store retail operations and deep insight into business intelligence.

With RMS you will have the ability to control costs, maximize revenue streams, build profitable customer relationships, and improve efficiency and accountability across the board. Microsoft’s Retail Management System offers a complete solution that works for your entire retail chain, including the POS terminal, store operations, and the head office.

The RMS features and services are described below, however we recommend that you contact your CRS representative today to determine if Microsoft RMS is the right solution for you.

Streamline your business processes

  • Streamline and track business operations, including inventory, supplier management, and POS processes.
  • Hold transactions for later retrieval while you assist other customers with their purchases.
  • Give associates at the point of sale an easy way to check prices, inventory availability, and locations quickly. They can access customer information, handle multiple tenders and partial payments at checkout, and quickly create and process returns.
  • Save time and money by integrating credit and debit card transactions at the POS and eliminating the need for expensive card payment terminals and high transaction fees.
  • Make informed decisions with accurate information and powerful reporting tools.
  • Integrate and exchange information with Microsoft Office Word, Excel and Outlook as well as Intuit QuickBooks, Peachtree, Microsoft® Business Solutions—Great Plains and other financial applications.

Manage your entire business from a central location

  • “Poll” detailed sales and inventory data from multiple stores.
  • Manage prices, purchasing, and inventory chain-wide, by region or by store.
  • Set and monitor policies and procedures for all stores.
  • Invoke automatic inventory replenishment at the lead store, and for any group of stores.
  • View, analyze, and share reports across your entire business.
  • Help reduce double-entry by importing closed purchase orders and summarized financial transactions from Microsoft Retail Management System into the Microsoft Great Plains General Ledger.
  • Use the invoice matching function of Great Plains to correlate invoices with purchase orders that originate at any store in your business.

Easy to set up and use

  • Train employees quickly and cost-effectively with built-in wizards and an intuitive user interface.
  • User-defined custom fields allow you to define and track information you want to see about your customers.
  • Microsoft Business Solutions partners provide expert support and assistance to quickly set up and customize Microsoft Retail Management System to meet your specific retail needs.

Track and manage inventory efficiently

  • Set reorder points and restocking levels to help eliminate the number of out-of-stocks and overstocks.
  • Multiple pricing structures for markups and discounts provide flexibility.
  • View real-time inventory status: quantity sold, on hand, on order, and more.
  • Track and manage items across your business using familiar and flexible stock and sales methods.
  • Replenish top-selling items efficiently and negotiate lower purchasing costs by tracking item movement and supplier
    histories.
  • Create automatic purchase orders and identify your best-price suppliers.
  • Create bar code labels with a built-in label designer.
  • Transfer inventory across stores.
  • Support a wide range of inventory types such as standard, serialized, kit, assembly, matrix, and lot matrix.
  • Mark items as inactive and maintain their history without cluttering your reports or inventory views.

Help improve security and your bottom line

  • Help reduce shrinkage, false returns, credit card fraud, and unauthorized discounts with 31 levels of user security features.
  • Preview, search and print daily sales reports and journals by register, batch, and receipt number.
  • Close cashier shifts quickly and accurately.

Make better-informed business decisions

  • With customizable reports, identify sales trends in every department or category, evaluate operations and financials, track results from sales and ad campaigns, set and monitor business policies across stores, and more.
  • Share information with other applications, your accountant, or suppliers by exporting report information in several formats: Microsoft Excel, text, HTML, XML, or e-mail.
  • Share data across multiple store locations for a complete view of your retail business.
  • Replenish top-selling items efficiently and negotiate lower purchasing costs by tracking item movement and supplier histories.

Increase sales and build customer loyalty

  • Target customer preferences and remind cashiers about up-sells and cross-sells during transactions.
  • Implement automatic discounts for frequent shoppers.
  • Send targeted mailings with special offers and promotions to selected customers.
  • Collaborate with suppliers to advertise products, promotions, new items, or upcoming events to customers in line with a secondary net display.

Expand easily

  • Store and manage virtually unlimited amounts of information with flexible Microsoft SQL Server™ database technologies.
  • Easily add and connect with multiple stores